Via Internet

- if possible, please use the electronic complaint form

- by e-mail : contact@federalombudsman.be

In writing

- if possible, please use the printable complaint form

- by letter to: the Federal Ombudsman, Hertogsstraat / Rue Ducale 43, 1000 Brussels

- by fax : + 32 2 289 27 28

In person

- make an appointment and come by between 08.30 and 17.30 in the Hertogsstraat / Rue Ducale (within walking distance of Bruxelles-Central train station and close to the Arts-Loi / Kunst-Wet metro station)

- by phone: on freephone number 0800 999 62  or + 32 2 289 27 27

- visit one of the surgeries in your neighbourhood.