Complaints that do not concern a federal administrative authority: 

if there is a specific médiation service, the Federal Ombudsman will forward your complaint accordingly.

Complaints that concern a federal administrative authority but:

• you have evidently not yet contacted the administrative authority concerned to try and solve your problem; 
• your complaint is clearly unjustified;
• your complaint has already been processed by the Federal Ombudsman and does not contain any new elements. 

Or: 

• your complaint is anonymous (you have not indicated your identity); 
• your complaint pertains to facts dating back more than one year and you have taken no initiative since then.